Polixen’s Ticket Portal is one of the most efficient platforms to get our team to solve any issue you have with your system.
To access the Ticket Portal, head to “Welcome, [username]” on the top right-side corner of your Polixen System. When you click on it, you’ll see a dropdown menu where there’s an option to select “POLIXEN Portal”.
Once you click that button, the Ticket Portal will open up.
Use the details sent in your registration email to login into the system.
Here you can see your outstanding, suspended and completed tickets.
To create a new ticket, click the green “New Ticket” button on the top right side and select a task.
Onboarding - Requests related to new client onboarding, including data migration, report template setup, and initial configuration.
Tech Issues - Issues affecting the performance or usability of your Polixen Program. This includes bugs, system errors, or compatibility problems that hinder proper functionality.
General Support - Any general inquiry or support request regarding the use or setup of your Polixen Program.