<aside> ⚠️

If you are experiencing API issues or errors when interacting with jobs, trips, etc. this maybe due to you not being on the latest version of the app.

Please close/force quit the app.

Apple iPhone / iPad

1. Swipe up from the bottom of the screen and pause in the middle.
2. Find the Polixen app.
3. Swipe up on the Polixen app to close it.
4. Reopen the app

Android Phone/Tablet

1. Tap the Recent Apps button at the bottom of your screen. This may look like three lines, a square, or a small box.
2. Find Polixen.
3. Swipe the Polixen app upwards to close it.

When they start up the app, there should be an update available pop-up.

</aside>

Download the app

Open the App Store or Google Play Store and search for “Polixen Mobile Worker”.

Then click on “download”.

Login

Once you open the app on your phone, you’ll be prompted to log in. You need to enter the Site Id*, your Polixen Login and Password.

*Site ID is the name on your browser when navigating through your Polixen Desktop Portal. Example: In this case, the Site ID is “demo”

Please note that numbers and non-alphabetical letters are not accepted in the site ID. If you try to type an invalid character, a pop-up error message will appear.

Once all the information is in, press the Login button to access the app.

Initial Page

<aside> ⚠️

Depending if you use the Job Roster, Trip Roster, MOW, Task, etc the tabs at the bottom might be different for each organisation.

If you want to use the other modules, please call us at 1300 790 592

</aside>