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1. Make sure you have verified all invoices are correct and invoiced all clients/providers at the old price before updating any prices

(example November 1st 2025)

2. Put an accounts freeze from 2025-10-31 (go to admin > polixen setup > system config)

3. Update your services/meals prices

4. By default, Client Accounts history refreshes every morning at 3am but this might not apply to your system.

5. You can push an accounts update if you need to review accounts' history on the same day of making the accounts freeze and price increase

(Administration → Polixen Setup → System Config → Admin Actions → Update Accounts) Then make the start date from the 1st of November

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This new feature allows you to manage service outlets, providers and client groups’ price tiers for both jobs and meals.

We will be rolling out this feature to systems over the coming months, but you can request to be prioritised on an opt-in basis. Please give us a call on 1300 790 592 or put in a ticket if you wish to start using this feature.

Set up Price Tiers

To set up your price tier names, go to Administration > Polixen Setup > System Config > Admin Actions. Choose “Update Meal Price Labels” or “Update Job Price Labels” according to the type of service you need to update prices for.

A pop-up box will show up, where you can include up to 8 different price tiers to a meal/job.

Click ‘Save Changes’ to update the information.

Updating Service Types

To update services, go to Administration > Meals & Services or Service Types

Then click services