You can use Polixen to capture Feedback from your customers and action on Complaints for clients and staff.
These features are located under “Feedback” on the left-hand side menu.
To create a new feedback item, simply click on the green “New Feedback” button.
That will open a page where you can fill out the relevant fields, such as Title, Status, Owner, Service and Message. Hit “Create Feedback” to save it.
Once you’ve done that, the feedback will be added to the Feedback list.
There’s also a dashboard widget you can use to view feedback items created in the last 14 days. This widget is named “Latest Feedback”.
To add this widget to your system, simply click in the top right corner of Polixen where it says "Welcome <your name>”, then click on “Settings” and “Change User's Dashboard Widgets”.
All staff members in your Polixen system will have access to read and create feedback items. The ability to update or delete feedback items requires the following permissions: